Politique de remboursement

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

At Taj Perfumes, we take the utmost care in preparing and decanting your fragrances. Due to the cosmetic nature of our products and strict transport safety regulations, our return policy is carefully structured to ensure hygiene and safety.
1. Eligibility Requirements for Returns
To be eligible for a return, your item must be in the exact same condition that you received it.
  • The atomizer must be pristine and unused (the perfume must not have been sprayed or primed).
  • The decant vial must be completely intact, with all original labels attached, and inside its original protective packaging.
  • You will also need to provide the receipt or proof of purchase.
2. How to Start a Return
Items sent back to us without first requesting a return will not be accepted.
  1. Contact our customer service team at ettaajssam@gmail.com to initiate your request.
  2. If your return is accepted, we will send you a return shipping label, along with detailed instructions on how and where to send your package.
  3. All authorized returns must be shipped exclusively to the following address:
    Mesenzana, via provinciale 67, Provincia di Varese, Italy
3. Return Shipping Fees
  • If it is our fault (e.g., you received a broken vial, a leaking bottle, or the wrong fragrance), we will cover 100% of the return shipping costs. We will provide you with a prepaid shipping label.


  • If it is not our fault (e.g., change of mind, you do not like the scent, or ordered by mistake), the return shipping fees are fully covered by the customer. The cost of the return shipping label will be deducted from your final refund.
4. Damages, Leaks, and Wrong Items
Perfume decants are fragile glass items. Please inspect your order immediately upon arrival.
  • If a vial arrives broken, leaking, or if you received the wrong fragrance, contact us immediately at ettaajssam@gmail.com.
  • To help us evaluate the issue and make it right (via replacement or refund), please include a clear photo of the damaged item or the error in your email.
5. Exceptions / Non-Returnable Items
Due to hygiene standards and international hazardous materials regulations:
  • We cannot accept returns on decants that have been opened, tested, or sprayed.
  • Because perfumes contain alcohol and are classified as flammable liquids, their return transport is strictly regulated.
  • We do not accept returns on sale items, clearance items, or gift cards.
6. Cancellations
Once an order has been shipped, you do not have the right to cancel or return your order, except with an exceptional and valid justification approved by our team. If a cancellation is accepted after shipping, the item must still meet all the conditions outlined in Section 1 (unopened, unused, and in its original packaging).
7. Refunds
We will notify you once we have received and inspected your returned item, and let you know if the refund has been approved.
  • If approved: You will be automatically refunded on your original payment method within 10 business days.
  • Please keep in mind that it can take additional time for your bank or credit card company to process and post the refund to your account.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us right away at ettaajssam@gmail.com.